7 Ways to Provide Excellent Online Customer Service | LMS Solutions

7 Ways to Provide Excellent Online Customer Service

Amazing online customer service is essential to the success of your brand. Social media platforms such as Facebook, Instagram, and Twitter have changed how brands interact with their customers. When a brand has an interactive social media presence, it feels relatable and more like a person rather than a soulless, inanimate entity. This also means…

Create Customer Loyalty | LMS Solutions Inc. Royersford

The Most Effective Ways to Create Long-Term Customer Loyalty

Building customer relationships and developing brand loyalty is paramount to running a successful business. If you don’t create the right type of customer-focused atmosphere, your customers may support your competitors instead. According to a recent survey by RightNow, 89 percent of consumers will no longer do business with a company after a poor customer service…

Boost Online Sales | LMS Solutions Inc. Royersford

How to Boost Online Sales with Website Pop-Ups

Pop-ups are one of the most incorrectly used marketing tools on websites, so much so that browsers such as Chrome and Firefox have created pop-up blockers to help online users combat them. While pop-ups may seem like an excellent option for you to beef up your subscription lists, improve customer experience, or reduce your abandoned…

Use Customer Service as a Marketing Tool | LMS Solutions Inc. Royersford

How to Use Customer Service as a Marketing Tool

Customer service has traditionally been seen as an after-sale operational function but has increasingly moved to the forefront of marketing to new and existing customers. Businesses need to address this new opportunity. No longer is customer service synonymous with a “help desk” or “complaint department.” In the days before social media, it was common practice…

small business owner | LMS Solutions

How to Improve Customer Service in Your Business

Ask any successful business owner what the true key to success is and many will answer that it’s obtaining and maintaining strong customer relations. No business is successful without a loyal and growing customer base behind it, and ensuring that your business has a friendly and effective customer service team and design in place is…