Your Reputation Is Important!
You know how important online reviews are in today’s world.
Your business’s success is dependent on your reputation. Your reputation can quickly become tarnished online by one unsatisfied customer, a disgruntled employee, or your competition leaving false and negative reviews about your practice. Being proactive about building a good reputation online has become critical to your long-term success. But reputation management and getting customers to leave reviews is hard… Up until now.
Introducing Review Genie – Online Review Submission Made Easy! Review Genie™ helps local businesses grow by making it easy to capture customer reviews, and from keeping negative reviews from being seen.
The Review Genie platform helps you proactively gather real reviews from real people. The result? Increased online rankings and more customers!
Your online reputation is important. In fact:
79% of consumers trust online reviews as much as personal recommendations.
80% of consumers will change their mind about doing business with a company based solely on negative information found online.
85% of consumers say that they read online reviews for local businesses.
Check Out The Incredible Features!
You simply add your customers. Their phone or email address is all that is needed to get started.
Input your recent customers’ name and email address and/or cell phone number into the form and sit back while our proprietary review funnel does the rest. There are zero technical skills required.
Customers receive a simple single-question survey via text message and/or to their inbox.
Your recent customer responds sharing their experience about your product/service and based on predetermined settings, are routed to post a review online or a company branded page matching the sentiment of their feedback!
Your customers are immediately asked to leave a review on top sites like Google and Facebook.
An automated message immediately encourages the reader to leave a review at customer-preferred hot spots like Google, Facebook and other top review sites. The Review Genie software automatically detects the type of phone your customers are on and what apps they have installed on their phone to cater their preferences
Your customers choose their favorite review site and easily leave a review from their mobile phone or desktop browser.
Customers choose their preferred review site and easily leave a review using their phone or computer. To make it as fast and simple as possible, our platform suggests review sites to mobile users based on their phone type and apps installed. Android users are automatically directed to Google to leave a review.
Monitoring & Reporting
Review Genie allows you to easily see activity and current online reviews through our powerful, yet easy to use dashboard. In addition, Review Genie can send automated reports to you so that you’re both aware of any new review, whether positive or negative.
Reviews Over Time
You can quickly see how many reviews you’ve generated over the past week, month, the previous 12 months, or for a specific date range.
You can drill down to specific websites to see where you’re seeing the most success or identify sites that they may need to focus on during the next quarter. The data is easy to understand and serves as a valuable metric for your business.
Average Rating Over Time
This visual snapshot displays the average rating from feedback and reviews of your business on customer responses and online ratings and reviews that were posted over a specific date range. With the ability to see your overall snapshot or drill down to specific site ratings over the past week, month, previous year, or for a specific date range you’ll know exactly where you stand.
Sentiment Analysis Over Time
Built into every report is a text analytics program that determines the intention and attitude of the reviewer with respect to the overall polarity of their review and rating. With high accuracy we derive whether the expressed opinion of a sentence or review is positive, negative, or neutral and display it graphically.
You will instantly understand the overall sentiment over a specific time period with regards to the percentage of positive, neutral, and negative respondents.
Weekly & Monthly Automated Reports
Our automated reporting gives you the ability to schedule regular updates that can be sent on a specific day of the week ( every Monday ) or day of the month ( 1st of each month) ensuring you’ll receive regular status updates direct to your inbox. Each report includes your total new reviews, star rating, and break out of each since the last report.
Easily customize and schedule reports to be delivered on specific dates to a group within the business or a key individual.
Social Media Integration
Review Genie is loaded with powerful integration functionality, allowing positive reviews to be automatically posted on your Social Media pages, as well as positive review feeds from internal and external reviews that can be integrated directly into your website.
Automatically Share Positive Reviews
Review Genie helps you spread the word about your business by socially sharing your recent positive feedback and new reviews with your Facebook, Twitter, and Google+ followers. You control what’s being shared with our manual or automatic settings.
Automated Review & Feedback Posting
Automate the share process easily by determining which feedback and reviews to share, how often to share them, and the maximum number to share each day.
If you get a hot new review that you want to share with your followers immediately, you can manually spread the word at the push of a button right from your main dashboard.
Attention Grabbing Social Media Posts
Each shared review includes an image of the rating and content, further driving customer engagement and increasing your overall likes and shares.
These interactive posts highlights and positively reinforces your company and brand.
Review Feed For Your Website
Using our website plugin, you will instantly have the ability to stream recent feedback and reviews from your reputation management dashboard and place them prominently on your company website.
This ensures prospective customers will see all the positive feedback, ratings, and reviews that you have earned in one location.
Complete Brand Control
Review Genie allows you to select and control the Feedback and Reviews a prospect sees using our filter and suppression settings.
This removes duplicate reviews and prevents a review that may have less than professional wording from being shown.
Microsite Review Integration
Feedback and reviews are streamlined to your microsite based on the applied settings that match your main company website.
Your microsite shows the average rating of total feedback and reviews and provides the consumer with an overall star rating.
External Feedback Page Integration For Collecting New Reviews
If a customer would like to provide feedback and share details about their recent experience while on your website or microsite, they simple click the “Leave A Review” button.
This takes them to your company branded external feedback page to start the feedback loop process.
Your Review Genie business page is an additional web property that you can control and lists all the pertinent information about your business, and shows your positive reviews.
Expand Your Web Presence
You can never have too many web properties. Your new micro site helps spread the word about your business and not only shares your online ratings and reviews, but also includes the powerful feedback recent customers have left for you that may not have shown up on external rating and review sites.
Feedback And Review Selection
Share only the feedback and reviews that you want displayed on your microsite. This is easily configured from your reputation management dashboard providing you with full control on what is displayed to prospective customers.
Important Business Information
Their Review Genie micro site displays all of your pertinent business information in a single location, and it includes:
- Company or individual branding
- Recent feedback and online reviews
- Business hours
- Basic company information
- Social media accounts
- Link to external review page
Review Genie is available as a stand-alone program or as part of an integrated marketing package.