Customer Experience LMS Solutions

Why Customer Experience is the New Customer Service

The relationship between a business and its customers has evolved greatly over recent decades. Commercial organizations have long understood that the customer is central to their success, but the way many businesses have developed their service offerings has often left customers feeling short-changed. The customer experience has suffered in the pursuit of the holy grail…

Business Networking LMS Solutions

Getting the Best Out of Networking

It is a truth universally acknowledged that if you are in business, you need to be networking. Yet there are so many networking groups available that, for the newbie, it can be difficult to spot the best networking groups and make the most of time spent with them. Just how do you get the best…

Danger of Using Public E-mail Addresses

In mid-2012, then-Presidential candidate Mitt Romney found himself in the midst of an embarrassing email hacking debacle. Romney formerly worked for a large financial institution and therefore should have understood the necessity of quality email security, but he was allegedly using a Hotmail account at the time. The hacker who breached the account was able…