How To Analyze What Your Competitors Are Doing Better Than Your Small Business Let’s be honest—no one likes to admit when a competitor is doing something better. But recognizing their strengths isn’t a sign of weakness—it’s a strategic advantage. If you’re running a small business, understanding why your competition is gaining more traction, visibility, or…
Navigating the New Business Landscape: The Critical Role of Reputation Management As we stand on the precipice of another sweeping revolution in business brought on by digital technology, there’s an often overlooked but critical facet of business strategy taking center stage: Reputation Management. As the business landscape becomes increasingly digital, the lines separating companies and…
5 Tips for Managing Your Brand’s Reputation A business’s reputation matters. The internet has reduced the size of the world and given people the ability to share information quickly. It’s made the world a bit cozier, but it’s also meant that one bad review can travel around the world in a matter of seconds. Brand…
Why Customer Reviews Are Critical for Your Business The simple fact is that your business needs customer reviews to stay competitive. Some executives would scoff at that statement; others would acknowledge its truthfulness but argue that customer reviews are not an urgent priority for their organization. However, here are just a few of the key advantages…
Seven Common Welcome Email Mistakes Businesses Needs to Avoid Among all types of business emails, welcome emails continue to receive the highest open rates. In a recent study, over 80 percent of people opened a welcome email after it arrived in their inbox (1). This is why businesses should seize this valuable opportunity to engage…
10 Mistakes that Will Destroy Customer Trust in Your Brand Every business, regardless of type, needs the trust of its customers to survive. Consumers trust restaurants not to poison them, for example. We all trust that the brakes will work on a new car. And, on a less dramatic level, we trust that an online…
10 Tips to Develop Deeper Customer Relationships Regardless of the type of business, developing a bond between customer and brand has many benefits. For one thing, customers who feel a connection to a brand stay loyal, and that means more repeat business and less reliance on new customers who cost more money to acquire. Customers…
Sure-Fire Ways to Destroy Your Brand Reputation Brand reputation is everything in the digital age. Bad news travels fast via online reviews and social media. So, if someone has a bad experience with a business, word will soon get around. But it’s not only customers’ comments that can sink a business’s reputation. There are plenty…
10 Tips to Help You Get to Know Your Customers Better You will almost always find “get to know your customers” at the top of most lists of marketing tips. Undoubtedly, buying your products will help you target marketing more effectively and develop more products that your customers will love. However, how do you go…
10 Ways to Make Your Customers Happier What comes first on your monthly sales meeting agenda? Do you celebrate the increase in new business? Or do you review orders from existing customers? If you spend more time reviewing new business opportunities than you do taking care of existing customers, you are not alone. After all,…