7 Ways to Provide Excellent Online Customer Service | LMS Solutions

7 Ways to Provide Excellent Online Customer Service

Amazing online customer service is essential to the success of your brand. Social media platforms such as Facebook, Instagram, and Twitter have changed how brands interact with their customers. When a brand has an interactive social media presence, it feels relatable and more like a person rather than a soulless, inanimate entity. This also means…

A Quick Intro to Online Rep Management | LMS Solutions Inc. Royersford

A Quick Introduction to Online Reputation Management

The growth of social media, review websites, and blogging has given more power to consumers. Brands need to be more transparent with customers, paying close attention to their reputation. Where it was once possible for businesses to deal with customer issues in private, more conversations are taking place in public spaces. Online reputation management (ORM)…