Put Social Listening to Work for Your Business

Marketing isn’t just about the messages you send out into the world. In fact, it’s a two-way process. Without the ability to listen and absorb information about who your customer is and what they are saying, you won’t be able to formulate advertising messages and create content that reaches them effectively.   Marketing professionals have…

small business owner | LMS Solutions

How to Improve Customer Service in Your Business

Ask any successful business owner what the true key to success is and many will answer that it’s obtaining and maintaining strong customer relations. No business is successful without a loyal and growing customer base behind it, and ensuring that your business has a friendly and effective customer service team and design in place is…

review score | LMS Solutions

7 Simple Ways to Maximize Customer Reviews

Attracting reviews boosts your search engine page ranking, shows off the quality of the service you provide and helps to attract new customers. In fact, marketing experts Zendesk have found that 90% of internet users say that positive reviews influence their decision to buy. In 2014, BrightPilot found that 88% of consumers trusted online reviews…