Customer Service Never Goes Out of Style

No matter what business you are in, you are in the customer service business. Without customers, your business wouldn’t exist. If you’re thinking that just because you don’t work in retail or ever have any contact with a customer you shouldn’t have to worry about customer service, you’re making a big mistake.   Whether you’re…

How to Handle Customer Reviews Online  

Almost all buying decisions customers make online are directly influenced by reviews and recommendations. Whether they’re shopping for a T-shirt or an afternoon snack, people like to look at reviews before they make a decision. Yelp, for example, has become the go-to resource for people who are looking to decide which restaurant they want to…

Small Business Owners Beware!

Small Business Owners Beware! As a local business owner, you’re always keeping a close eye on expenses and cash flow. Becoming a victim to a common scam can be devastating, if not extremely annoying to a business. Unfortunately, there continues to be individuals and companies that prey on innocent and unsuspecting honest business owners. To…

Set Your Business New Year’s Resolutions  

It’s the New Year – a time to reflect on the past year and set new goals and aspirations. However, keeping those resolutions can be tricky, especially if they’re far-fetched.  Instead of setting unattainable goals this year, take a moment to reflect on the lessons learned from the past year and move forward with a new…